Privacy Policy

Effective Date: October 26, 2025

Last Updated: October 26, 2025

1. Introduction

NMGToursJam we, our, or us respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

2. Information We Collect

2.1 Information You Provide

  • Account Information: Name, email address, phone number, password
  • Profile Information: Photo, bio, preferences, interests
  • Booking Information: Tour selections, dates, guest counts, special requirements
  • Payment Information: Billing address, payment method details (processed by our payment provider)
  • Communications: Messages with hosts, support inquiries, reviews
  • Identity Verification: Government ID (for hosts), age verification

2.2 Information Collected Automatically

  • Device Information: IP address, browser type, operating system
  • Usage Data: Pages visited, features used, search queries, booking history
  • Location Data: Approximate location based on IP address, precise location (with permission)
  • Cookies: Session cookies, preference cookies, analytics cookies

3. How We Use Your Information

We use your information to:

  • Process bookings and payments
  • Communicate booking confirmations and updates
  • Connect guests with tour guides and hosts
  • Provide customer support
  • Send marketing communications (with consent)
  • Improve our services and develop new features
  • Ensure platform safety and prevent fraud
  • Comply with legal obligations
  • Analyze usage patterns and trends
  • Personalize your experience

4. Information Sharing and Disclosure

We share your information with:

4.1 Tour Guides and Hosts: When you book, we share necessary information (name, contact details, special requirements) with the provider.

4.2 Service Providers: We work with third parties for:

  • Payment processing (Stripe)
  • Email delivery (SendGrid)
  • Analytics (Google Analytics)
  • Cloud storage (AWS)

4.3 Legal Requirements: We may disclose information to comply with legal obligations, court orders, or government requests.

4.4 Business Transfers: In case of merger, acquisition, or sale, your information may be transferred to the new entity.

4.5 Consent: With your explicit consent for purposes not covered in this policy.

5. Data Security

We implement appropriate security measures including:

  • Encryption of sensitive data in transit and at rest
  • Regular security assessments and updates
  • Limited access to personal information
  • Secure data centers with physical security controls
  • Regular security training for employees

However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security of your information.

6. Your Rights and Choices

You have the right to:

  • Access: Request a copy of your personal information
  • Correction: Update or correct inaccurate information
  • Deletion: Request deletion of your account and associated data
  • Portability: Receive your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Restriction: Limit how we use your information

To exercise these rights, contact us at privacy@nmgtoursjam.com

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you logged in
  • Remember your preferences
  • Analyze site usage
  • Personalize content
  • Provide targeted advertising

You can control cookies through your browser settings. Disabling cookies may limit functionality.

8. Third-Party Links

Our Services may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. Children Privacy

Our Services are not intended for children under 18. We do not knowingly collect personal information from children. If we learn we have collected information from a child under 18, we will delete it promptly.

10. Data Retention

We retain your information as long as necessary to provide our services and comply with legal obligations. When you delete your account, we delete or anonymize your personal information, except where retention is required by law.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the Last Updated date. Your continued use of our Services after changes constitutes acceptance of the updated policy.

14. Contact Us

For privacy-related questions or concerns, contact us at:

NMGToursJam Privacy Team

Email: privacy@nmgtoursjam.com

Phone: 1-800-NMG-TOUR

Address: 123 Plaza Street, Santa Fe, NM 87501

For data protection inquiries in the EU, contact our Data Protection Officer at dpo@nmgtoursjam.com

This Privacy Policy is part of our Terms & Conditions. By using NMGToursJam, you consent to the data practices described in this policy.